Frequently Asked Questions

We hope you can find the answers to your questions here, if not please email us
Q: When will my order arrive once I’ve made the purchase?

A: Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery. Evening deliveries take place between 5.00pm and 10.00pm

Q: How do I set up my Smart Jump Rope with the app?

A: Simply download Lifeflow app from the App Store, ensure your Smart Handle is charged and follow the easy set up process on the app. You can be fully ready and set up within 5 minutes

Q: Is the Eco Jump Rope suitable for children?

A: Yes. Made to the highest standards of sustainability and chemical free, Eco Handle is made for kids.

Q: How many Smart Handles can I pair with the App?

At a time, there can be only one Smart Handle which can be paired with the app. To pair another Smart Handle, please unpair your existing Handle.

Q: Can I use the same set of Handles with both ‘Skipping’ and ‘Freestyle’ App?

Yes, you can use the same set of Handles with both the Apps.

Q: Can I sync my Smart Handle data with Apple Health?

Yes, you can sync your Smart Handle data with Apple Health through the App.

Q: How do we collect information?

We collect the information or data only when it is voluntarily provided by the user of the website or application. You may wish to provide only the personally identifiable information such as first name, last name and email address for registering with the site through filling up the forms and submitting. You may also choose to subscribe for receiving invites and making contact with the company.

Q: What we do with your information?

We believe in being connected with our customers hence we cherish your support for Lifeflow and would love to get in touch with you regarding collaboration of ideas, jobs or technical support. This will be possible only when you register with us on our site or write us an email. All the information we collect would be used in a manner that is consistent with this privacy policy. If you provide personal information for certain purpose, we may use the personal information in connection with the purpose for which it was provided. For example, the information you provide us for the product order will be used to communicate with you regarding the processing and the delivery of the order.

Q: Whom do we share this information with?

We believe in taking a stand against unlawful activities. Hence, we reserve the right to disclose information (including personally identifiable information) if we believe, in good faith, that the disclosure is appropriate or necessary: to take precautions against liability; to protect us from fraudulent, abusive, or unlawful activities; to investigate and defend ourselves against third-party claims or allegations; to assist government enforcement agencies; to comply with legal process, to protect the security or integrity of the website; or to protect the rights, property, or personal safety of any person or entity.

Q: Do you ship to US as well as international locations across globe?

Yes, we do support International Shipping. The shipping charges may vary from location to location. The shipping charges should be borne by customer.

Q: How is shipping handled?

Shipping is handled through a 3rd party logistic partner.

Q Is VAT/Duty/GST /Custom fees included in the purchase cost?

No, VAT is not included in the purchase cost. Duty/VAT/GST /Custom fees will be extra as per the requirement of the respective country and to be paid in full by the buyer prior to shipment of the product.

Q: Do i need to worry about customs?

Every Country has a different customs laws, we suggest to please enquire with your nearest customs office for details regarding international shipping and import charges.

Q: Is there any shipping cost to deliver it to my location, if yes then

how is shipping calculated for International orders? Shipping cost will be calculated based on the unit price and also at sole discretion of shipping carrier based on your location.

Q: What is the general turn around time to deliver the product? Do we ship to PO Box addresses?

The general turn around time would be 15 working days. Again PO Box solely depends on the shipping carrier, but we do not assure any deliveries to PO Box Address.